IT Services Specialist: Deploy & Troubleshoot Endpoints

T Baker Smith, LLC.; Houma (LA); On-site; USD 45,000 - 65,000; Full time

Job summary

IT Services Specialist at T. Baker Smith is a hands-on role delivering reliable tech for associates across offices.

You’ll diagnose hardware and software issues, deploy computers, and maintain lifecycle records to keep everyone productive. Join a collaborative team focused on security, automation, and practical AI adoption, with opportunities to grow your technical footprint across engineering, surveying, and environmental services.

Qualifications

• Practical experience supporting business users and independent troubleshooting skills.
• Understand how operating systems, applications, accounts, and devices interact.
• Experience with endpoint management, software deployment, or scripting to improve processes.
• Security-conscious approach to protecting firm and client information.

Responsibilities

• Diagnose and resolve hardware, Windows, Microsoft 365, peripheral, access, and connectivity issues.
• Prepare and deploy computers for new associates, replacements, and office needs.
• Improve standard configurations, application deployment packages, and setup documentation.
• Maintain accurate equipment records and support the full device lifecycle.
• Work with infrastructure staff on approved endpoint updates, security remediation, and technical improvements.
• Support associates onsite and remotely across multiple offices.

Skills

Problem solving

Communication skills

Organization

Security-minded approach

Willingness to learn

Endpoint management experience

Education

Associate Degree

Tools

Microsoft 365

PowerShell scripting

AI tools awareness

Job description

IT Services Specialist at T. Baker Smith is a hands-on role delivering reliable tech for associates across offices.

You’ll diagnose hardware and software issues, deploy computers, and maintain lifecycle records to keep everyone productive. Join a collaborative team focused on security, automation, and practical AI adoption, with opportunities to grow your technical footprint across engineering, surveying, and environmental services.