IT Services Specialist - Remote & Onsite Tech Support

T Baker Smith, LLC.; Metairie (LA); Hybrid; USD 52,000 - 70,000; Full time

Job summary

T. Baker Smith, LLC. is seeking an IT Services Specialist to provide broad IT support, manage computer preparation and deployment, and maintain device lifecycle across multiple offices.

You will diagnose hardware and software issues, improve standard configurations, and collaborate with infrastructure to implement security improvements. The role emphasizes practical troubleshooting, AI-enabled IT work, and a growth mindset, with opportunities to advance technical skills and support a diverse

Qualifications

• Practical experience supporting business users and independent troubleshooting.
• Understand how operating systems, applications, accounts, and devices interact—and can investigate beyond the first symptom.
• Organization, communication skills, as well as thoroughness in problem solving are necessary traits.
• Experience with endpoint management, software deployment, or scripting to help improve processes that support the organization.
• Bring a security-minded approach to everyday IT work. Protect firm and client information, recognize and report suspicious activity, and help associates work securely.
• Open to using AI as part of everyday IT work and interested in finding practical ways to incorporate it. Willingness to learn, experiment with approved tools, and evaluate results critically while protecting firm and client information.

Responsibilities

• Diagnose and resolve hardware, Windows, Microsoft 365, peripheral, access, and connectivity issues.
• Prepare and deploy computers for new associates, replacements, and office needs.
• Improve standard configurations, application deployment packages, and setup documentation.
• Maintain accurate equipment records and support the full device lifecycle.
• Work with infrastructure staff on approved endpoint updates, security remediation, and technical improvements.
• Support associates onsite and remotely across multiple offices.
• Technical growth includes endpoint management, automated setup, PowerShell scripting, and systems administration as you develop.
• Impact: support engineering, surveying, and environmental work with a consistent technology experience across the firm.

Skills

Endpoint management

Software deployment

Scripting

PowerShell

Windows OS

Microsoft 365

Security minded

AI in IT

Education

Associate Degree

Tools

PowerShell

Job description

T. Baker Smith, LLC. is seeking an IT Services Specialist to provide broad IT support, manage computer preparation and deployment, and maintain device lifecycle across multiple offices.

You will diagnose hardware and software issues, improve standard configurations, and collaborate with infrastructure to implement security improvements. The role emphasizes practical troubleshooting, AI-enabled IT work, and a growth mindset, with opportunities to advance technical skills and support a diverse