IT Services Specialist: Remote Support & Deployment Expert

T. Baker Smith; Covington (LA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

T. Baker Smith is seeking an IT Services Specialist to provide broad IT support, owning computer preparation, deployment, maintenance, and replacement for associates.

Reporting to the IT Support Manager, you’ll tackle hardware, software, and connectivity issues and contribute to improved configurations. We expect practical troubleshooting experience, strong organization and communication, and a security-minded approach.

Qualifications

• Practical experience supporting business users and independent troubleshooting skills.
• Understand how operating systems, applications, accounts, and devices interact—and can investigate beyond the first symptom.
• Organization, communication skills, as well as thoroughness in problem solving are necessary traits.
• Experience with endpoint management, software deployment, or scripting to help improve processes that support the organization.
• Bring a security-minded approach to everyday IT work. Protect firm and client information, recognize and report suspicious activity, and help associates work securely.
• Open to using AI as part of everyday IT work and interested in finding practical ways to incorporate it.

Responsibilities

• Diagnose and resolve hardware, Windows, Microsoft 365, peripheral, access, and connectivity issues.
• Prepare and deploy computers for new associates, replacements, and office needs.
• Improve standard configurations, application deployment packages, and setup documentation.
• Maintain accurate equipment records and support the full device lifecycle.
• Work with infrastructure staff on approved endpoint updates, security remediation, and technical improvements.
• Support associates onsite and remotely across multiple offices.

Skills

Troubleshooting skills

Windows OS

PowerShell

Microsoft 365

Security mindset

Tools

PowerShell

Microsoft 365

Endpoint management

Job description

T. Baker Smith is seeking an IT Services Specialist to provide broad IT support, owning computer preparation, deployment, maintenance, and replacement for associates.

Reporting to the IT Support Manager, you’ll tackle hardware, software, and connectivity issues and contribute to improved configurations. We expect practical troubleshooting experience, strong organization and communication, and a security-minded approach.