IT Services Specialist

T. Baker Smith; Covington (LA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

T. Baker Smith is seeking an IT Services Specialist to provide broad IT support, owning computer preparation, deployment, maintenance, and replacement for associates.

Reporting to the IT Support Manager, you’ll tackle hardware, software, and connectivity issues and contribute to improved configurations. We expect practical troubleshooting experience, strong organization and communication, and a security-minded approach.

Qualifications

• Practical experience supporting business users and independent troubleshooting skills.
• Understand how operating systems, applications, accounts, and devices interact—and can investigate beyond the first symptom.
• Organization, communication skills, as well as thoroughness in problem solving are necessary traits.
• Experience with endpoint management, software deployment, or scripting to help improve processes that support the organization.
• Bring a security-minded approach to everyday IT work. Protect firm and client information, recognize and report suspicious activity, and help associates work securely.
• Open to using AI as part of everyday IT work and interested in finding practical ways to incorporate it.

Responsibilities

• Diagnose and resolve hardware, Windows, Microsoft 365, peripheral, access, and connectivity issues.
• Prepare and deploy computers for new associates, replacements, and office needs.
• Improve standard configurations, application deployment packages, and setup documentation.
• Maintain accurate equipment records and support the full device lifecycle.
• Work with infrastructure staff on approved endpoint updates, security remediation, and technical improvements.
• Support associates onsite and remotely across multiple offices.

Skills

Troubleshooting skills

Windows OS

PowerShell

Microsoft 365

Security mindset

Tools

PowerShell

Microsoft 365

Endpoint management

Job description

The Opportunity

T. Baker Smith is seeking an IT Services Specialist who enjoys solving problems and making everyday technology more dependable. Reporting to the IT Support Manager, you’ll provide broad IT support while taking ownership of how computers are prepared, deployed, maintained, and replaced.

Job Description

IT Services Specialist

T. Baker Smith is seeking an IT Services Specialist who enjoys solving problems and making everyday technology more dependable. Reporting to the IT Support Manager, you’ll provide broad IT support while taking ownership of how computers are prepared, deployed, and maintained, and replaced.

Key Responsibilities

• Diagnose and resolve hardware, Windows, Microsoft 365, peripheral, access, and connectivity issues.
• Prepare and deploy computers for new associates, replacements, and office needs.
• Improve standard configurations, application deployment packages, and setup documentation.
• Maintain accurate equipment records and support the full device lifecycle.
• Work with infrastructure staff on approved endpoint updates, security remediation, and technical improvements.
• Support associates onsite and remotely across multiple offices.

Qualifications And Approach

Practical experience supporting business users and independent troubleshooting skills. Understand how operating systems, applications, accounts, and devices interact—and can investigate beyond the first symptom.

Organization, communication skills, as well as thoroughness in problem solving are necessary traits. Experience with endpoint management, software deployment, or scripting to help improve processes that support the organization.

Bring a security-minded approach to everyday IT work. Protect firm and client information, recognize and report suspicious activity, and help associates work securely.

Open to using AI as part of everyday IT work and interested in finding practical ways to incorporate it. Willingness to learn, experiment with approved tools, and evaluate results critically while protecting firm and client information.

Technical Growth

This role offers opportunities to develop deeper technical skills while improving computer preparation, deployment, and management across the firm. Collaboration with the infrastructure team may include endpoint management, automated setup, PowerShell scripting, and systems administration, depending on experience and development goals. Initiative and practical ideas are encouraged to reduce manual work, improve consistency, and keep associates’ technology ready and reliable.

Your Impact

Support a variety of disciplines, including engineering, surveying, and environmental work while building a more consistent technology experience across the firm.

Experience comes in different forms; many skills are transferable – and passion goes a long way. Here at TBS, we are in the business of cultivating people, and you are set up to succeed if you identify strongly with these values / behaviors; Growth oriented, Trustworthy, Responsive, Works hard, smart, & safe, Builds a positive team & family spirit, and are Enthusiastic & energetic.

We also know that diversity of background and thought can enhance problem-solving and encourage more creative thinking, which is why we are dedicated to adding new perspectives to the team.

Our purpose is investing in people to enhance communities and that commitment has endured for over 100 years. We pride ourselves in doing this by recruiting, hiring, and retaining diverse, passionate, and forward-thinking talent. T. Baker Smith is an equal opportunity employer, and we are dedicated to providing an inclusive and diverse environment for all associates.