IT Services Customer Service Representative

Concentrix; Valdese (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is seeking a Customer Service Representative to support information technology services by delivering exceptional customer care. The role focuses on problem solving, clear communication, and maintaining high customer satisfaction as part of our technology-enabled service strategy.

You will be responsible for handling inquiries, resolving issues, and guiding customers through technical solutions to ensure a seamless experience aligned with our IT offerings.

Qualifications

• Strong communication skills and a customer-focused mindset.
• Ability to navigate basic IT concepts and explain solutions clearly.
• Adaptable and proactive in resolving inquiries and issues.

Responsibilities

• Handle customer inquiries via phone, email, and chat to provide timely resolutions.
• Identify and resolve issues to ensure a smooth customer experience with IT services.
• Maintain high customer satisfaction by following up and documenting interactions.

Skills

Customer service

Communication

Problem solving

Tech-savvy

Job description

Concentrix, a leader in global business services with a focus on customer engagement and improving business performance, is looking for a Customer Service Representative to join our team. This role requires an individual who can support our Information Technology services by providing exceptional customer service, embodying our commitment to excellence. Our ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction. You will be tasked with handling customer inquiries, resolving issues, and ensuring a seamless customer experience aligned with our technological solutions.