IT Services Customer Service Representative

Concentrix; Hickory (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix in the United States is seeking a Customer Service Representative to support our Information Technology services. You will handle customer inquiries, resolve issues, and ensure a seamless experience aligned with our tech-enabled solutions.

The ideal candidate is a clear communicator, a problem solver, and tech-savvy, capable of maintaining high satisfaction while navigating multiple systems.

Job description

Concentrix, a leader in global business services with a focus on customer engagement and improving business performance, is looking for a Customer Service Representative to join our team. This role requires an individual who can support our Information Technology services by providing exceptional customer service, embodying our commitment to excellence. Our ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction. You will be tasked with handling customer inquiries, resolving issues, and ensuring a seamless customer experience aligned with our technological solutions.