IT Services Customer Service Representative

Concentrix; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Concentrix in Charlotte, NC is seeking a Customer Service Representative to support IT services and deliver exceptional customer service. You will be a problem solver, a clear communicator, and tech-savvy, ensuring customer satisfaction and a seamless experience with our technology solutions.

The role focuses on handling inquiries, resolving issues, and contributing to overall customer success in a fast-paced, tech-enabled environment.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Resolve issues promptly to restore service and satisfaction.
• Maintain thorough knowledge of IT services to assist customers accurately.

Job description

Concentrix, a leader in global business services with a focus on customer engagement and improving business performance, is looking for a Customer Service Representative to join our team. This role requires an individual who can support our Information Technology services by providing exceptional customer service, embodying our commitment to excellence. Our ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction. You will be tasked with handling customer inquiries, resolving issues, and ensuring a seamless customer experience aligned with our technological solutions.