IT Services Customer Service Representative

Concentrix; North Carolina; On-site; USD 32,000 - 52,000; Full time

Job summary

Concentrix, a leader in global business services, seeks a Customer Service Representative to support Information Technology services. The role focuses on delivering exceptional customer service, solving problems, and communicating clearly while staying tech-savvy.

You will handle inquiries, resolve issues, and ensure a smooth customer experience aligned with our tech solutions. The ideal candidate is a strong communicator, a proactive problem solver, and committed to excellence in customer

Qualifications

• Problem solver with strong communication skills.
• Tech-savvy and able to understand IT-related solutions.
• Customer-focused approach to resolve inquiries and ensure satisfaction.

Responsibilities

• Handle customer inquiries via phone, email, or chat.
• Resolve issues efficiently to maintain high customer satisfaction.
• Ensure a seamless customer experience aligned with IT solutions.

Skills

Customer service

Problem solving

Communication

Tech-savvy

Job description

Concentrix, a leader in global business services with a focus on customer engagement and improving business performance, is looking for a Customer Service Representative to join our team. This role requires an individual who can support our Information Technology services by providing exceptional customer service, embodying our commitment to excellence. Our ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction. You will be tasked with handling customer inquiries, resolving issues, and ensuring a seamless customer experience aligned with our technological solutions.