IT Services Customer Service Representative

Concentrix; High Shoals (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix in the United States is seeking a Customer Service Representative to support our Information Technology services. You will handle inquiries, resolve issues, and ensure a smooth customer experience while aligning with our smart tech solutions.

The ideal candidate is a clear communicator, a patient problem-solver, and comfortable navigating basic tech tools to assist customers and maintain high satisfaction levels in a fast-paced environment.

Job description

Concentrix, a leader in global business services with a focus on customer engagement and improving business performance, is looking for a Customer Service Representative to join our team. This role requires an individual who can support our Information Technology services by providing exceptional customer service, embodying our commitment to excellence. Our ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction. You will be tasked with handling customer inquiries, resolving issues, and ensuring a seamless customer experience aligned with our technological solutions.