IT Services Customer Service Representative

Concentrix; Hildebran (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Concentrix is seeking a Customer Service Representative to join our Information Technology services team. You will handle inquiries, resolve issues, and help deliver a seamless experience aligned with our tech solutions.

Ideal candidates are problem solvers, strong communicators, and comfortable using digital tools to support customer satisfaction.

Responsibilities

• Handling customer inquiries
• Resolving issues
• Ensuring a seamless customer experience aligned with our technological solutions

Job description

Concentrix, a leader in global business services with a focus on customer engagement and improving business performance, is looking for a Customer Service Representative to join our team. This role requires an individual who can support our Information Technology services by providing exceptional customer service, embodying our commitment to excellence. Our ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction. You will be tasked with handling customer inquiries, resolving issues, and ensuring a seamless customer experience aligned with our technological solutions.