IT Services Customer Service Representative

Concentrix; Bethlehem (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix, a leader in global business services, is seeking a Customer Service Representative to support Information Technology services by providing exceptional customer service. The ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction.

You will handle customer inquiries, resolve issues, and ensure a seamless customer experience aligned with our technology solutions.

Responsibilities

• Handle customer inquiries with professionalism and courtesy.
• Resolve issues promptly to restore optimal service levels.
• Maintain high customer satisfaction by leveraging IT solutions and clear communication.

Job description

Concentrix, a leader in global business services with a focus on customer engagement and improving business performance, is looking for a Customer Service Representative to join our team. This role requires an individual who can support our Information Technology services by providing exceptional customer service, embodying our commitment to excellence. Our ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction. You will be tasked with handling customer inquiries, resolving issues, and ensuring a seamless customer experience aligned with our technological solutions.