IT Services Customer Service Representative

Concentrix; Drexel (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is seeking a Customer Service Representative to join our team and support Information Technology services through exceptional customer care. The role focuses on resolving inquiries, addressing issues, and ensuring a smooth, technology-enabled customer experience aligned with our solutions.

The ideal candidate will be a clear communicator and problem solver with a tech-savvy mindset, dedicated to maintaining high customer satisfaction and contributing to improved business performance.

Job description

Concentrix, a leader in global business services with a focus on customer engagement and improving business performance, is looking for a Customer Service Representative to join our team. This role requires an individual who can support our Information Technology services by providing exceptional customer service, embodying our commitment to excellence. Our ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction. You will be tasked with handling customer inquiries, resolving issues, and ensuring a seamless customer experience aligned with our technological solutions.