IT Services Customer Service Representative

Concentrix; Newton (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Concentrix in Newton, NC is seeking a Customer Service Representative to support our Information Technology services by delivering exceptional service and problem-solving for tech-related inquiries.

You will handle customer inquiries, resolve issues, and ensure a seamless experience aligned with our technology solutions, collaborating with teams to improve customer satisfaction and efficiency.

Qualifications

• Strong communication skills.
• Problem solver with a customer-first mindset.
• Tech-savvy and able to navigate information technology services.

Responsibilities

• Handle customer inquiries and resolve issues related to IT services.
• Provide exceptional customer service to ensure satisfaction and smooth experience.
• Work with technology solutions to improve customer interactions and outcomes.

Job description

Concentrix, a leader in global business services with a focus on customer engagement and improving business performance, is looking for a Customer Service Representative to join our team. This role requires an individual who can support our Information Technology services by providing exceptional customer service, embodying our commitment to excellence. Our ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction. You will be tasked with handling customer inquiries, resolving issues, and ensuring a seamless customer experience aligned with our technological solutions.