IT Services Customer Service Representative

Concentrix; Maiden (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix, a leader in global business services, seeks a Customer Service Representative to support Information Technology services by delivering exceptional customer service. You will be a problem solver and communicator who is tech-savvy, maintaining high customer satisfaction and resolving inquiries to ensure a seamless experience with our technology solutions.

The ideal candidate will handle customer inquiries, resolve issues, and align with our commitment to excellence in service delivery

Qualifications

• Experience delivering excellent customer service in fast-paced environments.
• Strong problem-solving abilities and attention to detail.
• Clear and effective communication with customers and internal teams.

Responsibilities

• Handle customer inquiries related to Information Technology services.
• Resolve issues and provide timely, accurate solutions.
• Contribute to a seamless customer experience and uphold quality standards.

Skills

Customer service

Problem solving

Communication

Tech-savviness

Job description

Concentrix, a leader in global business services with a focus on customer engagement and improving business performance, is looking for a Customer Service Representative to join our team. This role requires an individual who can support our Information Technology services by providing exceptional customer service, embodying our commitment to excellence. Our ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction. You will be tasked with handling customer inquiries, resolving issues, and ensuring a seamless customer experience aligned with our technological solutions.