IT Services Customer Service Representative

Concentrix; Rhodhiss (NC); On-site; USD 36,000 - 42,000; Full time

Job summary

Concentrix, a leader in global business services, is seeking a Customer Service Representative to support our Information Technology services. You will handle customer inquiries, resolve issues, and ensure a seamless experience aligned with our technology solutions.

The ideal candidate is a problem solver and a clear communicator who is tech‑savvy and customer‑focused, thriving in a fast-paced environment. This full‑time role is based in North Carolina and offers opportunities to grow within a

Qualifications

• Problem solver and communicator with tech-savvy skills.
• Customer service experience is a plus.

Responsibilities

• Handle customer inquiries and resolve issues to ensure a seamless experience.
• Assist customers in navigating IT-related services and solutions.

Skills

Problem solving

Communication

Tech-savvy

Job description

Concentrix, a leader in global business services with a focus on customer engagement and improving business performance, is looking for a Customer Service Representative to join our team. This role requires an individual who can support our Information Technology services by providing exceptional customer service, embodying our commitment to excellence. Our ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction. You will be tasked with handling customer inquiries, resolving issues, and ensuring a seamless customer experience aligned with our technological solutions.