IT Services Customer Service Representative

Concentrix; Statesville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix in Statesville, NC is seeking a Customer Service Representative to support our Information Technology services by delivering exceptional help desk-style customer care and problem resolution.

You will handle inquiries, troubleshoot issues, and ensure a smooth customer experience with our tech-enabled solutions, contributing to high satisfaction and retention.

Job description

Concentrix, a leader in global business services with a focus on customer engagement and improving business performance, is looking for a Customer Service Representative to join our team. This role requires an individual who can support our Information Technology services by providing exceptional customer service, embodying our commitment to excellence. Our ideal candidate will be a problem solver and a communicator who is tech-savvy and capable of maintaining high customer satisfaction. You will be tasked with handling customer inquiries, resolving issues, and ensuring a seamless customer experience aligned with our technological solutions.