IT ServiceDesk Intern: Launch Your Tech Support Career

Gas South, LLC.; Atlanta, Northern (GA, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Remote work options

Internship: May–Aug 2023

Job summary

Gas South, LLC. IT & PMO department seeks an IT ServiceDesk Intern to support end-user requests and improve Helpdesk response times. The role focuses on customer service, learning technical resolutions, and documenting solutions.

The intern will respond to inquiries by phone, email, or chat, diagnose basic software/hardware issues, set up end-user devices, and escalate complex problems as needed. May start May 15, 2023; ends August 2023.

Qualifications

• Pursuing a Bachelor's degree in CS or related field.
• Proficient with Word, Excel, Outlook, and PowerPoint.
• Basic hardware troubleshooting and Windows OS knowledge.

Responsibilities

• Respond to requests for technical assistance in person, via phone, and electronically.
• Diagnose and resolve technical hardware and software issues.
• Research questions using available information resources.
• Advise users on appropriate action.
• Follow standard helpdesk procedures.
• Log all helpdesk interactions.
• Escalate complex issues to the appropriate resource.
• Identify and upscale situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Setup end-user hardware such as PCs, monitors, printers, keyboards, mice, and phones.

Skills

Communication skills

Customer service mindset

Willingness to learn

Education

Bachelor's degree in Computer Science or related field (pursuing)

Tools

Windows OS

Office Suite

Word

Excel

Outlook

PowerPoint

Job description

Gas South, LLC. IT & PMO department seeks an IT ServiceDesk Intern to support end-user requests and improve Helpdesk response times. The role focuses on customer service, learning technical resolutions, and documenting solutions.

The intern will respond to inquiries by phone, email, or chat, diagnose basic software/hardware issues, set up end-user devices, and escalate complex problems as needed. May start May 15, 2023; ends August 2023.