Technology Intern: MSP Service Desk & ProServ

RedHelm; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

RedHelm is seeking a Technology Intern to provide entry-level, hands-on support within our Managed Services team. This in-office role supports the Service Desk and ProServ delivery, offering a structured path to MSP experience while working under a program lead.

You’ll perform basic Tier 1 tasks, login/password actions, MACD basics, and on-site support, while documenting steps and escalating as needed. This paid full-time internship runs 40 hours weekly in Pittsburgh, PA or Atlanta, GA with

Qualifications

• Must have strong customer service orientation and professionalism.
• Clear verbal and written communication; able to explain technical concepts.
• Attention to detail in documentation and ticket notes.
• Ability to follow defined processes while multitasking in a fast-paced environment.
• Willingness to learn and develop technical skills over time.

Responsibilities

• Complete pre-scheduled tasks assigned by the program lead.
• Check in daily with the program lead and PMO for coverage needs.
• Handle basic Tier 1 tickets and escalate anything beyond intern scope.
• Assist with MACD (moves/adds/changes/deletes) tasks.
• Perform password resets and basic account/license updates under supervision.
• Provide on-site "smart hands" support as needed.
• Build and maintain onboarding documentation.
• Record steps and resolutions in ticketing/docs systems.
• Escalate promptly and follow established procedures.

Skills

Customer service

Clear communication

Attention to detail

Process adherence

Willingness to learn

Education

Basic IT knowledge

Tools

Active Directory

VPN clients

Ticketing systems

Job description

RedHelm is seeking a Technology Intern to provide entry-level, hands-on support within our Managed Services team. This in-office role supports the Service Desk and ProServ delivery, offering a structured path to MSP experience while working under a program lead.

You’ll perform basic Tier 1 tasks, login/password actions, MACD basics, and on-site support, while documenting steps and escalating as needed. This paid full-time internship runs 40 hours weekly in Pittsburgh, PA or Atlanta, GA with