IT Service Desk Intern: Hands-On Tech & Onboarding

Georgia System Operations Corporation; Tucker (GA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

On-site internship

Job summary

Georgia System Operations Corporation (GSOC) is seeking an IT Service Desk Operations Intern to support Shared Services Information Technology. This internship offers hands-on exposure to enterprise technology services, end-user computing, and service delivery in Tucker, Georgia.

You will assist with incidents, deploy equipment, and contribute to knowledge bases and asset tracking. Working with experienced IT professionals, you will gain practical experience in service desk operations,

Qualifications

• Current enrollment in a degree program in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
• Interest in technical support, enterprise technology, IT operations, endpoint management, and customer service.
• Strong communication and customer-service skills, including the ability to listen carefully and explain information clearly.
• Ability to troubleshoot basic technology issues and learn new systems, tools, and support processes.
• Attention to detail and a commitment to maintaining accurate documentation and asset information.
• Strong organization and time-management skills, including the ability to manage assignments, meet deadlines, and communicate progress.
• Ability to work independently while collaborating effectively with employees and technology professionals across departments.
• Comfort working with computer hardware, Windows environments, Microsoft Office, or related technology tools.

Responsibilities

• Assist with basic IT incidents and service requests under appropriate supervision.
• Prepare, configure, and deploy computers, monitors, accessories, and other peripherals.
• Support new‑hire onboarding, workstation setup, and technology provisioning activities.
• Update knowledge base articles, support documentation, process guides, and other self‑service resources.
• Assist with inventory management, asset tracking, reporting, and technology lifecycle activities.
• Document troubleshooting steps, resolutions, and customer‑support interactions accurately and clearly.
• Participate in Service Desk process improvement initiatives and customer‑support projects.
• Communicate progress, questions, or barriers while collaborating professionally with employees and IT team members.
• Present a summary of your projects, accomplishments, outcomes, and key learnings at the conclusion of the assignment.

Skills

Customer service

Troubleshooting

End-user computing

Windows support

Documentation

Team collaboration

Education

IT/CS/IS degree

Tools

Windows OS

Microsoft Office

Job description

Georgia System Operations Corporation (GSOC) is seeking an IT Service Desk Operations Intern to support Shared Services Information Technology. This internship offers hands-on exposure to enterprise technology services, end-user computing, and service delivery in Tucker, Georgia.

You will assist with incidents, deploy equipment, and contribute to knowledge bases and asset tracking. Working with experienced IT professionals, you will gain practical experience in service desk operations,