Technology Intern — IT Service Desk & MSP Ops

RedHelm; Atlanta (GA); On-site; USD 25,000 - 33,000; Full time

Job summary

RedHelm is seeking a Technology Intern to provide entry-level, hands-on support as a shared resource within our Managed Services. You’ll work under a designated program lead, assisting Service Desk and ProServ teams with basic Tier 1 tasks and documentation while building MSP experience.

This learning-focused role emphasizes following documented processes, escalations, and building technical skills in a real client environment, with on-site duties in Pittsburgh or Atlanta.

Qualifications

• Entry-level, hands-on support as a shared resource under guidance.
• Ability to follow documented processes and escalation paths.
• Support basic Tier 1 tickets including password resets and account updates.

Responsibilities

• Complete pre-scheduled support tasks assigned by the program lead.
• Check in daily with the program lead and PMO on coverage needs.
• Work basic Tier 1 tickets across service desk queues and escalate as needed.
• Assist Specialty Services with MACD tasks (moves/adds/changes/deletes).
• Perform simple user tasks under supervision (password resets, account/license updates).
• Provide on-site support as needed at client sites.
• Build and maintain onboarding client documentation.
• Record steps and resolutions in ticketing systems.

Skills

Customer service

Communication

Attention to detail

Team collaboration

Willingness to learn

Tools

Active Directory

Cloud identity platforms

VPN clients

Virtual desktop environments

Job description

RedHelm is seeking a Technology Intern to provide entry-level, hands-on support as a shared resource within our Managed Services. You’ll work under a designated program lead, assisting Service Desk and ProServ teams with basic Tier 1 tasks and documentation while building MSP experience.

This learning-focused role emphasizes following documented processes, escalations, and building technical skills in a real client environment, with on-site duties in Pittsburgh or Atlanta.