IT Service Desk Intern: End-User Support & Deployment

Gasoc; Tucker (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

On-site internship

Job summary

Georgia System Operations Corporation is seeking an IT Service Desk Operations Intern to support Shared Services Information Technology. You will work on incidents, deploy equipment, onboard new hires, and maintain documentation to improve service delivery.

You will gain hands-on exposure to enterprise IT, end-user computing, and customer-focused projects while collaborating with IT professionals across departments at the Tucker, GA site.

Qualifications

• Enrollment in a degree program in Information Technology, Computer Science, Information Systems, Cybersecurity, or related field.
• Interest in technical support, enterprise technology, IT operations, and customer service.
• Strong communication and customer-service skills, including the ability to listen carefully and explain information clearly.
• Ability to troubleshoot basic technology issues and learn new systems, tools, and support processes.
• Attention to detail and a commitment to maintaining accurate documentation and asset information.
• Strong organization and time-management skills, including the ability to manage assignments, meet deadlines, and communicate progress.
• Ability to work independently while collaborating effectively with employees and technology professionals across departments.
• Comfort working with computer hardware, Windows environments, Microsoft Office, or related technology tools.

Responsibilities

• Assist with basic IT incidents and service requests under appropriate supervision.
• Prepare, configure, and deploy computers, monitors, accessories, and other peripherals.
• Support new-hire onboarding, workstation setup, and technology provisioning activities.
• Update knowledge base articles, support documentation, process guides, and other self-service resources.
• Assist with inventory management, asset tracking, reporting, and technology lifecycle activities.
• Document troubleshooting steps, resolutions, and customer-support interactions accurately and clearly.
• Participate in Service Desk process improvement initiatives and customer-support projects.
• Communicate progress, questions, or barriers while collaborating professionally with employees and IT team members.
• Present a summary of your projects, accomplishments, outcomes, and key learnings at the conclusion of the assignment.

Skills

IT support

Customer service

Endpoint deployment

Documentation

Asset management

Windows environments

Education

Information Technology or related field

Tools

Windows OS

Microsoft Office

Knowledge base systems

Job description

Georgia System Operations Corporation is seeking an IT Service Desk Operations Intern to support Shared Services Information Technology. You will work on incidents, deploy equipment, onboard new hires, and maintain documentation to improve service delivery.

You will gain hands-on exposure to enterprise IT, end-user computing, and customer-focused projects while collaborating with IT professionals across departments at the Tucker, GA site.