IT Service Desk Specialist — Resolve & Automate

Stefanini; Omaha (NE); On-site; USD 50,000 - 70,000; Full time

Job summary

A staffing solutions provider located in Nebraska is seeking an IT Support Specialist to act as the primary contact for helpdesk inquiries. The successful candidate will troubleshoot a range of hardware and software issues for employees and consultants, utilizing various applications and logging all issues accurately. A proactive approach to identifying self-service solutions will be essential in improving support efficiency. Experience with PC troubleshooting and relevant IT tools is necessary for this role.

Qualifications

• Experience diagnosing and resolving hardware/software issues.
• Ability to log and maintain all issues using tracking software.
• Proactive in seeking self-service solutions to reduce helpdesk volume.

Responsibilities

• Act as the first point of contact for IT support.
• Utilize software applications to fulfill support requests.
• Identify opportunities for self-service/automation.

Skills

Microsoft Office/Exchange

Active Directory

VMWare

Problem solving

Troubleshooting PC issues

Experience with VPNs

Tools

CA Service Desk

LANDesk

Job description

A staffing solutions provider located in Nebraska is seeking an IT Support Specialist to act as the primary contact for helpdesk inquiries. The successful candidate will troubleshoot a range of hardware and software issues for employees and consultants, utilizing various applications and logging all issues accurately. A proactive approach to identifying self-service solutions will be essential in improving support efficiency. Experience with PC troubleshooting and relevant IT tools is necessary for this role.