Senior IT Help Desk Specialist University Campus Support

University of Nebraska; Kearney (NE); On-site; USD 42,000 - 60,000; Full time

Job summary

University of Nebraska is seeking an IT Helpdesk/Service Desk professional to assist the University community with information and computing needs. The role involves phone, ticketing, in-person support, and other communications, using standard tools to monitor, resolve issues, and escalate as needed.

You will support services like account access, hardware and software, email, and campus connectivity, and work closely with ITS teams while upholding the university’s high ethical standards and

Qualifications

• Two years post-secondary coursework.
• 2 years professional experience with desktop and/or IT helpdesk/service desk.
• Knowledge and experience with Microsoft Office Suite, Windows and/or Apple macOS operating systems, software application administration, and hardware.
• Experience providing hardware and software support for desktops, laptops, mobile devices, and printers.
• Experience with direct customer support face-to-face and/or remotely.

Responsibilities

• Assist University community with information and computing needs via phone, ticketing system, in-person support, and other communication methods.
• Use incident management, remote management, and system management tools to monitor, assist, and resolve issues for users and other departments.
• Serve as an internal escalation point for ITS Service Desk and collaborate with networking, security, and other ITS teams.

Skills

Customer service

Communication

Problem solving

Education

Two years post-secondary coursework

Tools

Microsoft Office Suite

Windows

macOS

Job description

University of Nebraska is seeking an IT Helpdesk/Service Desk professional to assist the University community with information and computing needs. The role involves phone, ticketing, in-person support, and other communications, using standard tools to monitor, resolve issues, and escalate as needed.

You will support services like account access, hardware and software, email, and campus connectivity, and work closely with ITS teams while upholding the university’s high ethical standards and