Service Desk Analyst: Frontline Tech Support & Troubleshooting

Paradigminfotech; Omaha (NE); On-site; USD 50,000 - 70,000; Full time

Job summary

A global IT solutions provider is seeking a Technical Voice Support Specialist in Omaha, Nebraska. The ideal candidate will have 2 to 5 years of experience in technical support environments, providing assistance via phone and online tools. Strong skills in Windows and MAC troubleshooting, along with fluent English communication, are essential. Responsibilities include being the first point of contact for user issues and managing service requests. This full-time position requires proactive problem-solving in a dynamic setting.

Qualifications

• 2 to 5 years in a Technical Voice Support/Service Desk environment.
• Must have strong experience in comprehending user requests.
• Experience in Troubleshooting Desktop / Laptop / Printers / Scanners.

Responsibilities

• Be the first point of contact for the end users for all technical issues.
• Provide troubleshooting and technical support via phone and email.
• Create incident and service requests.

Skills

Technical support

Troubleshooting

Communication skills

Fast-paced problem solving

Windows and MAC troubleshooting

English fluency

Tools

Service Desk Management Tool

Job description

A global IT solutions provider is seeking a Technical Voice Support Specialist in Omaha, Nebraska. The ideal candidate will have 2 to 5 years of experience in technical support environments, providing assistance via phone and online tools. Strong skills in Windows and MAC troubleshooting, along with fluent English communication, are essential. Responsibilities include being the first point of contact for user issues and managing service requests. This full-time position requires proactive problem-solving in a dynamic setting.