IT Helpdesk Specialist: PC/LAN, VPN & Auto-Support

Stefanini

Omaha (NE)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Job summary

A leading IT staffing company located in Omaha is looking for an IT Support Specialist. The successful candidate will provide first-line IT support for Desktop, Laptop, and Printer issues, ensuring efficient problem resolution. The ideal applicant will have experience with troubleshooting and maintaining IT requests, with an emphasis on automation opportunities. Candidates should possess strong skills in Microsoft Office and ticket management systems, enhancing service delivery in a dynamic environment.

Qualifications

  • Experience with Microsoft Office/Exchange and Active Directory.
  • Problem-solving skills and ability to remote software installs.
  • Troubleshooting hardware and software issues for PCs and printers.

Responsibilities

  • Act as the first point of contact for IT support.
  • Diagnose and resolve Desktop/Laptop/Printer issues.
  • Utilize multiple software applications for support requests.

Skills

Experience with Microsoft Office/Exchange
Experience in problem solving
Experience with troubleshooting PC/Laptop/Printer
Experience with troubleshooting SSL VPN
Proven ability to log and maintain issues
Proactive in seeking automation opportunities

Tools

LANDesk
CA Service Desk
VMWare

Job description

A leading IT staffing company located in Omaha is looking for an IT Support Specialist. The successful candidate will provide first-line IT support for Desktop, Laptop, and Printer issues, ensuring efficient problem resolution. The ideal applicant will have experience with troubleshooting and maintaining IT requests, with an emphasis on automation opportunities. Candidates should possess strong skills in Microsoft Office and ticket management systems, enhancing service delivery in a dynamic environment.
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