IT Helpdesk Specialist: PC/LAN, VPN & Auto-Support

Stefanini; Omaha (NE); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading IT staffing company located in Omaha is looking for an IT Support Specialist. The successful candidate will provide first-line IT support for Desktop, Laptop, and Printer issues, ensuring efficient problem resolution. The ideal applicant will have experience with troubleshooting and maintaining IT requests, with an emphasis on automation opportunities. Candidates should possess strong skills in Microsoft Office and ticket management systems, enhancing service delivery in a dynamic environment.

Qualifications

• Experience with Microsoft Office/Exchange and Active Directory.
• Problem-solving skills and ability to remote software installs.
• Troubleshooting hardware and software issues for PCs and printers.

Responsibilities

• Act as the first point of contact for IT support.
• Diagnose and resolve Desktop/Laptop/Printer issues.
• Utilize multiple software applications for support requests.

Skills

Experience with Microsoft Office/Exchange

Experience in problem solving

Experience with troubleshooting PC/Laptop/Printer

Experience with troubleshooting SSL VPN

Proven ability to log and maintain issues

Proactive in seeking automation opportunities

Tools

LANDesk

CA Service Desk

VMWare

Job description

A leading IT staffing company located in Omaha is looking for an IT Support Specialist. The successful candidate will provide first-line IT support for Desktop, Laptop, and Printer issues, ensuring efficient problem resolution. The ideal applicant will have experience with troubleshooting and maintaining IT requests, with an emphasis on automation opportunities. Candidates should possess strong skills in Microsoft Office and ticket management systems, enhancing service delivery in a dynamic environment.