IT Service Desk Specialist – End-User Tech & Training

Express Employment Professionals - Cincinnati East; Meridian (ID); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

401(k)

Referral bonuses

Direct deposit

Job summary

Express Employment is seeking a technical support specialist in Meridian, Idaho to provide first-level IT service desk support via email, chat, phone and in person.

You will diagnose and resolve end-user issues, install and maintain hardware and software, configure networks, and deliver user training while maintaining clear documentation. The role supports on-site operations and may require after-hours coverage.

Qualifications

• Associates degree in Networking, Information Technology, or related field.
• CompTIA or Microsoft MTA Certifications preferred.

Responsibilities

• Provide first-level IT service desk support via email, IM, chat, over the phone, and in person
• Prioritize customer satisfaction in all communications, providing fundamental end-user training
• Evaluate and resolve end user computer, mobile, and connectivity issues
• Install and maintain computer hardware, software, and peripherals in a network environment
• Utilize asset management systems to track inventory and technical issues
• Assist in researching, testing, and implementing new technologies, processes, and procedures
• Perform user administration tasks, including provisioning/de-provisioning and permission assignments
• Imaging and delivery of new workstations to employees
• Issue resolutions by working with external technology vendors and providers
• Create and maintain system documentation with attention to detail
• Collaborate with Infrastructure and Cybersecurity personnel to assist in problem resolution where necessary

Skills

Problem solving

End-user training

Customer service

Windows troubleshooting

Networking fundamentals

Written & verbal communication

Documentation

On-site support

Team collaboration

Off-hours support

Education

Associates degree in Networking/IT

Certifications: CompTIA/MTA preferred

Job description

Express Employment is seeking a technical support specialist in Meridian, Idaho to provide first-level IT service desk support via email, chat, phone and in person.

You will diagnose and resolve end-user issues, install and maintain hardware and software, configure networks, and deliver user training while maintaining clear documentation. The role supports on-site operations and may require after-hours coverage.