Executive IT Support Desk — White-Glove, Multi-site

Savers; Meridian (ID); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, Rx, dental and vision

Company 401k with matching

Paid time off

Annual bonus

Life insurance

Employee assistance program

Disability insurance

Job summary

Savers seeks a Service Desk Technician to support corporate staff, remote workers, and store locations from our Meridian, ID office. The role demands advanced troubleshooting skills and a focus on white-glove service for executives and priority users.

Responsibilities include handling Windows OS, Microsoft 365, onboarding/offboarding, and office infrastructure such as printers, VOIP, and VPN connectivity. A dynamic, multi-site environment offers ongoing professional growth.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 2+ years of IT support in a corporate environment.
• Experience with Windows OS and Microsoft 365 in a business setting.
• Hands-on Active Directory user management experience.

Responsibilities

• Serve as the on-site point of contact for Meridian office IT support.
• Resolve Tier 1/2 incidents and requests and meet SLAs and OLAs.
• Provide executive-level IT support for leadership and staff.
• Troubleshoot Windows OS, Microsoft 365, and enterprise apps for all users.
• Administer and support office network infrastructure and devices.
• Assist with onboarding/offboarding tasks and provisioning.
• Provide remote support for WFH and retail locations, including VPN.
• Document incidents and resolutions in the ITSM system.
• Collaborate with IT teams to upgrade systems and deploy new tech.
• Maintain strong customer advocacy and professional communication.
• Adhere to SLAs and KPIs; available for holidays and on-call shifts.

Skills

Customer service

Troubleshooting

Executive support

Communication

Organization

Independence

Documentation

Teamwork

Attendance

Education

Bachelor's degree or equivalent

Tools

Ivanti ITSM

Active Directory

Intune/SCCM

Job description

Savers seeks a Service Desk Technician to support corporate staff, remote workers, and store locations from our Meridian, ID office. The role demands advanced troubleshooting skills and a focus on white-glove service for executives and priority users.

Responsibilities include handling Windows OS, Microsoft 365, onboarding/offboarding, and office infrastructure such as printers, VOIP, and VPN connectivity. A dynamic, multi-site environment offers ongoing professional growth.