Court IT Desktop Support Pro — End‑User & Mobility

Software Technology Inc.; Boise (ID); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology services company in Boise, Idaho is seeking an IT Support Specialist to provide responsive support and troubleshoot end-user computing issues. The ideal candidate has three years of IT support experience, a preferred Bachelor’s Degree, and strong skills in Microsoft 365 and customer service. Responsibilities include hardware installation, user onboarding, and data migration. The position may require travel throughout Idaho and emphasizes collaboration with IT and court staff.

Qualifications

• Three years of IT support experience required.
• Experience migrating end user emails and documents to Outlook and OneDrive.
• Ability to travel throughout the state as needed.

Responsibilities

• Provide IT support to users and troubleshoot various issues.
• Perform installation and configuration of desktop/laptop hardware.
• Coordinate customer data migration from decommissioned devices.

Skills

Onboarding new users to Microsoft 365

Troubleshooting Windows Active Directory

Basic network configuration

Providing excellent customer service

Communicating effectively

Education

Bachelor’s Degree preferred

Tools

Microsoft 365

Windows 10

Microsoft Office 2016

Job description

A technology services company in Boise, Idaho is seeking an IT Support Specialist to provide responsive support and troubleshoot end-user computing issues. The ideal candidate has three years of IT support experience, a preferred Bachelor’s Degree, and strong skills in Microsoft 365 and customer service. Responsibilities include hardware installation, user onboarding, and data migration. The position may require travel throughout Idaho and emphasizes collaboration with IT and court staff.