Technical Support Specialist: Expert Troubleshooting & Training

Ideal Software Systems, Inc.; Meridian (MS); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Work with industry-leading software and payment technologies

Develop expertise in software systems and payment processing

Opportunities for career advancement

Job summary

Ideal Software Systems, Inc. is seeking a Technical Support Specialist in Meridian, Mississippi, to provide exceptional customer support and technical assistance post-implementation. This role involves troubleshooting and resolving issues related to software and hardware solutions, ensuring clients maximize their investment in technology.

Ideal candidates enjoy problem-solving and possess strong communication skills, with the potential to advance within the company. Experience in customer service and technical support is essential for success in this position.

Qualifications

• Excellent verbal and written communication skills.
• Strong troubleshooting and problem-solving abilities.
• Customer service or customer support experience.
• Working knowledge of Windows operating systems.
• Basic networking knowledge including TCP/IP, LAN/WAN, and wireless networking.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and documentation skills.

Responsibilities

• Provide professional and timely support via phone, email, chat, and remote assistance tools.
• Troubleshoot software, hardware, payment processing, and operational issues.
• Document customer interactions, troubleshooting steps, and resolutions within support systems.
• Manage support tickets to ensure timely response and resolution.
• Diagnose and resolve software configuration issues.
• Assist customers with system setup and configuration changes.
• Guide customers through system functionality and best practices.
• Prioritize and manage multiple support requests simultaneously.

Skills

Excellent verbal and written communication skills

Strong troubleshooting and problem-solving abilities

Customer service or customer support experience

Working knowledge of Windows operating systems

Basic networking knowledge including TCP/IP, LAN/WAN, and wireless networking

Ability to manage multiple priorities in a fast-paced environment

Strong organizational and documentation skills

Education

Associate or Bachelor's degree in Information Technology, Business, or related field

Tools

CRM systems

Ticketing systems

Help desk systems

Job description

Ideal Software Systems, Inc. is seeking a Technical Support Specialist in Meridian, Mississippi, to provide exceptional customer support and technical assistance post-implementation. This role involves troubleshooting and resolving issues related to software and hardware solutions, ensuring clients maximize their investment in technology.

Ideal candidates enjoy problem-solving and possess strong communication skills, with the potential to advance within the company. Experience in customer service and technical support is essential for success in this position.