End User Technical Support/IT Helpdesk

Inteletech Global Inc

Boise (ID)

On-site

USD 36,644

Part time

14 days+

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Job summary

A state education office is seeking an End User Technical Support professional in Boise, ID for a 3-month contract. The role emphasizes providing technical assistance directly to users in person, supporting Windows environments, and using a ticketing system. Candidates must have experience in face-to-face desk-side support and a strong sense of customer service. The position offers $26.60/hour and is fully onsite, requiring local candidates only.

Qualifications

Experience providing in-person face-to-face desk-side support.
Ability to install and support Windows environments.
Must be able to pass a fingerprint background check.

Responsibilities

Provide desktop technical support to end users.
Document, track, and monitor technical issues.
Respond to requests for technical support via phone and email.

Skills

Technical assistance

Customer service

Problem solving

Multi-tasking

Tools

Ticketing system

Microsoft Office

Windows 10 & 11

Job description

End User Technical Support/IT Helpdesk Boise, ID

Position: 3 months Contract + Possible Extend

Client: Idaho Office of the State Board of Education (OSBE)

Job Description: This position provides technical assistance to computer, system and phone users on a variety of issues, such as email, networking, hardware and software support, and basic system/networking support for end users.

IMPORTANT NOTES:

1 - This is a SHORT TERM position. The position is funded for a 3‑month duration. While there is a possibility the position will extend beyond that 3‑month term, candidates should understand and accept that this may only last for the 3‑month duration initially budgeted.

2 - This is a FULLY ONSITE position - because it is fully onsite and short‑term, only local candidates should be submitted.

3 - Candidates MUST HAVE experience providing in‑person face‑to‑face desk‑side support to end users to qualify for this position. Candidates whose experience has been all remote helpdesk phone/email support are NOT the right candidates for this role and will not be considered. Make sure you submit candidates with in‑person desk‑side support experience for this role.

This position with the Idaho Office of the State Board of Education (OSBE) provides technical assistance to computer, system and phone users on a variety of issues, such as email, networking, hardware and software support, and basic system/networking support for end users.

The role will primarily involve:

Face‑to‑face desktop technical support as well as phone/email support for end users
Support of Windows‑based machines (Windows 10 & 11)
Basic Active Directory user management
Troubleshooting Microsoft Office applications (Word, Excel, PowerPoint, etc.), as we operate in a Microsoft environment
Assisting with basic phone system usage (state phone system, Cisco‑based)
Working within our in‑house ticketing system, which functions similarly to most standard ticketing platforms

Job Duties

Identify, research, and resolve technical problems.

Respond to telephone calls, email, ticketing system and personnel requests for technical support.

Document, track, and monitor technical issues, providing clear and concise responses to ensure a timely resolution.

Assist clients by answering questions or troubleshooting computer issues in person, over the phone, or through remote tools like Teams and Zoom.

Possess knowledge of commonly used concepts, practices, and procedures, including imaging and Windows operating systems.

Excellent customer service and ability to de‑escalate tense situations.

Minimum Qualifications

Install and support Windows environments
Experience using ticketing system
Strong organization, problem solving and multi‑tasking skills
Sensitive to confidential information
Able to pass a fingerprint background check
Strong sense of customer service and professionalism, even in a sometimes‑stressful environment
Ability to complete assigned tasks individually, as well as work cooperatively

Preferred Qualifications