Service Desk Technician — Onsite IT Support

Right! Systems, Inc.; Boise (ID); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Group medical, dental & vision

401(k)

Paid Time Off

Job summary

Right! Systems, Inc. in Boise seeks a Service Desk Technician to provide end-user support and manage Microsoft 365, Citrix, and virtualization environments. This entry-level position reports to the Service Desk Manager and is based in-office with on-call rotation for after-hours.

The role requires local candidates, a high school diploma or GED, and basic networking knowledge. You will join a team handling dozens of customer environments with a focus on quality service and timely issue resolution.

Qualifications

• High School Graduate or GED required.
• Technical school or post-secondary education in technology preferred.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide end-user support for desktops, software, and peripherals.
• Escalate and follow up on issues as assigned.
• Diagnose and resolve availability, security, and performance problems.

Skills

Communication

Analytical skills

Teamwork

Attention to detail

Task prioritization

Customer service

Education

High School/GED

Tech school/2-yr tech degree

Tools

Microsoft 365

VMware

Hyper-V

Intune

Citrix Virtual Apps & Desktops

Office 365

Azure

On-prem SAN storage (Pure, Dell/EMC, HPE)

Job description

Right! Systems, Inc. in Boise seeks a Service Desk Technician to provide end-user support and manage Microsoft 365, Citrix, and virtualization environments. This entry-level position reports to the Service Desk Manager and is based in-office with on-call rotation for after-hours.

The role requires local candidates, a high school diploma or GED, and basic networking knowledge. You will join a team handling dozens of customer environments with a focus on quality service and timely issue resolution.