IT Service Desk Pro – First-Line Tech Support

Syntax; Dublin (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Company pension scheme

Flexible working time models

Health offers

Job summary

A leading Managed Cloud Provider is seeking an IT Service Desk Agent in Dublin, Ohio. This full-time position involves providing initial technical support, logging incidents, and ensuring issues are effectively addressed for customer satisfaction. Candidates should have a degree in Information Technology and experience in IT customer support. Attractive benefits include flexible working hours and a supportive environment for career development. Join the team and contribute to exciting innovation projects.

Qualifications

• 1+ years’ experience in IT customer support environment.
• Knowledge of Windows OS required.
• In-depth knowledge of Microsoft Office programs including Word, Outlook, Excel, and PowerPoint.

Responsibilities

• Provide initial technical support at the Service Desk for inquiries.
• Logs technical support incidents into the ticket management system.
• Monitor support center incidents to ensure service levels are met.

Skills

Microsoft Windows 11

Microsoft 365

Customer Service

Analytical thinking

Multitasking

IT Technical terminology communication

Education

Associates or Higher degree in Information Technology

Tools

ServiceNow

Job description

A leading Managed Cloud Provider is seeking an IT Service Desk Agent in Dublin, Ohio. This full-time position involves providing initial technical support, logging incidents, and ensuring issues are effectively addressed for customer satisfaction. Candidates should have a degree in Information Technology and experience in IT customer support. Attractive benefits include flexible working hours and a supportive environment for career development. Join the team and contribute to exciting innovation projects.