24/7 IT Service Desk Agent — Frontline Tech Support

Compunnel, Inc.; Alpharetta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading IT support company is seeking an IT Service Desk Agent to be the first point of contact for end users. This role involves providing exceptional customer service through phone and live chat, efficiently resolving technical issues while maintaining accurate documentation in a ticketing system. The ideal candidate will have strong problem-solving abilities and experience in customer support environments. Proficiency in computer skills and a commitment to continuous improvement are key for success in this role.

Qualifications

• 2–5 years of customer support experience via phone and chat.
• Strong interpersonal skills and ability to communicate clearly.
• Proficiency in fundamental computer skills.

Responsibilities

• Provide front-line support via phone or live chat.
• Document all support interactions in the ticketing system.
• Provide technical support for enterprise software and hardware.

Skills

Customer support

Technical troubleshooting

Communication

Problem-solving

Multitasking

Education

High school diploma or GED

Job description

A leading IT support company is seeking an IT Service Desk Agent to be the first point of contact for end users. This role involves providing exceptional customer service through phone and live chat, efficiently resolving technical issues while maintaining accurate documentation in a ticketing system. The ideal candidate will have strong problem-solving abilities and experience in customer support environments. Proficiency in computer skills and a commitment to continuous improvement are key for success in this role.