Network Support Technician (Phone-First)

Artech Information System LLC; Hamilton (OH); On-site; Full time

Job summary

A leading IT Staffing Company located in Hamilton, OH, is seeking candidates for a Service Desk role focused on troubleshooting and providing support for network systems. The ideal candidate will have 0-3 years of experience in IT, along with relevant academic qualifications. Responsibilities include daily maintenance of network systems, alongside proactive monitoring to ensure stable operations. Candidates with a technical background or understanding of network technologies will excel in this role, which offers a duration of 3-6 months.

Qualifications

• 0 - 3 years of IT work experience in infrastructure/network environments.
• Technical mindset helpful for understanding networks.
• Must be technically savvy to troubleshoot effectively.

Responsibilities

• Provide daily operations support and maintenance for network systems.
• Proactively monitor networks to ensure stable services.
• Troubleshoot problems primarily through phone support.
• Maintain LAN/WAN/wireless/VoIP operations.

Skills

Service Desk experience

Troubleshooting skills

Technical understanding of Network Technologies

Education

Associate's or Bachelor's Degree in Computer Science, Information Systems, or related field

Job description

A leading IT Staffing Company located in Hamilton, OH, is seeking candidates for a Service Desk role focused on troubleshooting and providing support for network systems. The ideal candidate will have 0-3 years of experience in IT, along with relevant academic qualifications. Responsibilities include daily maintenance of network systems, alongside proactive monitoring to ensure stable operations. Candidates with a technical background or understanding of network technologies will excel in this role, which offers a duration of 3-6 months.