Service Desk Analyst: Dynamic IT Support & End-User Help

The Judge Group; Columbus (OH); On-site; USD 44,083; Full time

Job summary

A leading consulting firm is seeking a Service Desk professional in Columbus, Ohio, to provide outstanding technical support and customer service. The role involves troubleshooting, responding to queries, and maintaining accurate records to ensure efficient service delivery. Ideal candidates will have IT support experience and a commitment to resolving customer issues effectively. This is a full-time entry-level position offering a pay rate of $32/hr.

Qualifications

• Minimum 1 year of IT support, customer service, and call center experience.

Responsibilities

• Respond to queries, run diagnostic programs, and implement solutions.
• Troubleshoot problems in person, by phone, or via email.
• Maintain up-to-date knowledge on products and procedures.

Skills

Professional verbal communication skills

Ability to quickly resolve complex customer problems

Ability to handle irate customers

Experience with Microsoft Office applications

Education

Associate's Degree

Job description

A leading consulting firm is seeking a Service Desk professional in Columbus, Ohio, to provide outstanding technical support and customer service. The role involves troubleshooting, responding to queries, and maintaining accurate records to ensure efficient service delivery. Ideal candidates will have IT support experience and a commitment to resolving customer issues effectively. This is a full-time entry-level position offering a pay rate of $32/hr.