IT Service Desk Agent: Frontline Tech Support

Infosys Limited; Columbus (OH); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Disability insurance

Health and dependent care accounts

Insurance (Accident, Critical Illness,

401(k) plan

Job summary

Infosys is seeking an IT Service Desk Agent in Columbus, OH. This role is the first point of contact for end users seeking technical assistance and support, handling incidents, service requests, and troubleshooting across a range of technologies.

The position requires a high school diploma or equivalent, 0–1 years IT experience, strong communication, customer service skills, and the ability to work independently with flexible shifts including holidays and weekends. Relocation may be needed.

Qualifications

• High School Diploma/GED or equivalent educational qualification.
• At least 0-1 years of Information Technology experience.
• Responsible for providing timely resolution of IT-related issues and delivering customer service capabilities.
• Technical aptitude with the ability to learn and support a broad range of IT systems.

Responsibilities

• Provide first-level IT support to end users via phone or chat.
• Resolve incidents and service requests with a focus on minimal business disruption.
• Document ticket details accurately in the ticketing system.
• Support a variety of devices and applications and escalate when needed.

Skills

IT support

Customer service

Windows basics

Troubleshooting

Communication skills

Documentation

Ticketing systems

Independent worker

Shift flexibility

Education

High School Diploma/GED

Tools

Ticketing systems

Windows OS

Live chat tools

Job description

Infosys is seeking an IT Service Desk Agent in Columbus, OH. This role is the first point of contact for end users seeking technical assistance and support, handling incidents, service requests, and troubleshooting across a range of technologies.

The position requires a high school diploma or equivalent, 0–1 years IT experience, strong communication, customer service skills, and the ability to work independently with flexible shifts including holidays and weekends. Relocation may be needed.