Service Desk Pro: Frontline IT Support & Troubleshooting

Quantum Strides LLC; Minneapolis (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

A technology services firm in Minneapolis is looking for a Service Desk Technician to provide first-level support for technical issues. You'll diagnose problems, assist customers, and document service requests. Ideal candidates have a background in IT or Computer Science and experience in help desk roles, with strong troubleshooting skills and a commitment to excellent customer service.

Qualifications

• Experience in a service desk or IT support role.
• Familiarity with enterprise IT environments and service management frameworks.

Responsibilities

• Provide first-level technical support for computer systems, hardware, and software.
• Diagnose and troubleshoot technical issues remotely.
• Document and track all service requests and resolutions.

Skills

Troubleshooting and problem-solving skills

Excellent communication skills

Customer service skills

Education

Associates or Bachelor's degree in IT, Computer Science, or related field

Tools

Windows

macOS

Help desk ticketing systems

Remote support tools

Job description

A technology services firm in Minneapolis is looking for a Service Desk Technician to provide first-level support for technical issues. You'll diagnose problems, assist customers, and document service requests. Ideal candidates have a background in IT or Computer Science and experience in help desk roles, with strong troubleshooting skills and a commitment to excellent customer service.