24/7 IT Service Desk Agent — Frontline Tech Support

Compunnel, Inc.; Columbus (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT service provider is looking for an IT Service Desk Agent to be the first point of contact for users seeking IT support. The ideal candidate will possess 2–5 years of customer support experience, delivering exceptional service via phone and chat. Responsibilities include resolving technical issues and documenting support interactions in a ticketing system. The position requires strong communication skills, technical aptitude, and the ability to manage multiple requests in a fast-paced environment.

Qualifications

• 2–5 years of customer support experience via phone and chat.
• Strong interpersonal skills and ability to communicate clearly.
• Technical aptitude to learn various IT systems.

Responsibilities

• Provide front-line support via phone and live chat.
• Document all support interactions in the ticketing system.
• Provide technical support for software, hardware, and infrastructure.
• Handle multiple requests simultaneously across chat and call platforms.

Skills

Customer service

Technical troubleshooting

Communication skills

Problem-solving

Multitasking

Education

High school diploma or GED

Tools

Enterprise ticketing systems

Windows-based systems

Job description

A leading IT service provider is looking for an IT Service Desk Agent to be the first point of contact for users seeking IT support. The ideal candidate will possess 2–5 years of customer support experience, delivering exceptional service via phone and chat. Responsibilities include resolving technical issues and documenting support interactions in a ticketing system. The position requires strong communication skills, technical aptitude, and the ability to manage multiple requests in a fast-paced environment.