Service Desk Engineer – 24/7 IT Support & Growth

Impact Networking; Lake Forest (IL); On-site; USD 52,500 - 59,500; Full time

Benefits offered by this job

Valuable time off including PTO and holidays

401(K) & retirement plans

Professional development opportunities

Job summary

A managed services provider is looking for a Service Desk Engineer to deliver Tier 1 and Tier 2 IT support. The ideal candidate will manage user accounts and troubleshoot various IT issues, contributing to a 24/7 client service environment. Successful candidates will have strong communication skills and experience in IT diagnosing. The position offers opportunities for growth within a team-oriented culture.

Qualifications

• Experience troubleshooting Office 365 applications.
• Ability to manage user accounts.
• Strong communication and diagnostic skills.

Responsibilities

• Provide Tier 2 end-user IT support escalated by Tier 1.
• Document issues within Impact's ticketing system.
• Develop relationships with customers to enhance service.

Skills

Windows Server Administration

Active Directory management

DNS and DHCP

Office 365 administration

IT diagnostic abilities

Written communication skills

IT Support experience

Tools

Remote Desktop Services

VMWare and Hyper-V

Azure cloud solutions

Job description

A managed services provider is looking for a Service Desk Engineer to deliver Tier 1 and Tier 2 IT support. The ideal candidate will manage user accounts and troubleshoot various IT issues, contributing to a 24/7 client service environment. Successful candidates will have strong communication skills and experience in IT diagnosing. The position offers opportunities for growth within a team-oriented culture.