IT Service Desk Co-op: Windows, O365 & AD Support

Bain Capital; Boston (MA); On-site; USD 34,000 - 37,000; Full time

Job summary

Bain Capital is seeking a diligent IT Support Co-op in Boston to assist with phone support, desktop tools, and remote/mobile access. You will join a fast-paced environment, handling onboarding/offboarding tasks and contributing to project implementations under supervision.

Ideal candidates have a Computer Science background, strong communication skills, and the ability to adapt quickly to shifting demands while maintaining a professional tone in user communications.

Qualifications

• Computer Science or a related discipline.
• Strong interpersonal and communication skills.
• Ability to work effectively in a high-volume, fast-paced environment.

Responsibilities

• Phone Support, desktop productivity tools, application support, remote access & mobile computing.
• Assist in day-to-day administration of user accounts; onboarding and offboarding, email distribution lists, Outlook administration.
• Support in project implementations and ad-hoc duties as required.

Skills

Interpersonal skills

Communication skills

Teamwork

Adaptive mindset

Education

Bachelor's degree in Computer Science

Tools

Windows 10/11

Microsoft 365

ServiceNow

Zendesk

Active Directory

Microsoft Intune

PowerShell

Job description

Bain Capital is seeking a diligent IT Support Co-op in Boston to assist with phone support, desktop tools, and remote/mobile access. You will join a fast-paced environment, handling onboarding/offboarding tasks and contributing to project implementations under supervision.

Ideal candidates have a Computer Science background, strong communication skills, and the ability to adapt quickly to shifting demands while maintaining a professional tone in user communications.