Application Support Co-op: Troubleshoot & Automate

Bain Capital; Boston (MA); On-site; USD 34,000 - 37,000; Full time

Job summary

Bain Capital is seeking an Application Support Technician in Boston to assist in supporting a broad portfolio of applications across business units. The role involves triaging issues, coordinating with internal teams and vendors, and documenting incidents and procedures to improve resilience.

You will engage in data inquiries, basic reporting, and process improvements, with an emphasis on adherence to documented workflows and strong problem-solving in a Windows environment.

Qualifications

• Strong communication skills.
• Detail oriented and highly organized.
• Ability to follow a documented process.
• Experience working within a team.
• Strong troubleshooting and analytical skills in a Microsoft Windows Desktop and/or Server environment.
• Highly motivated individual, able to drive problem resolution from inception to closure.
• Experience in the financial industry a plus.
• Microsoft SQL or other scripting skills a plus.

Responsibilities

• Monitor and triage jobs / system integrations
• Facilitate access and user requests
• Collaborate with internal and 3rd party vendors to drive resolution of prod support items
• Monitor and manage a support queue
• Document status and resolution of incidents and problems
• Perform data gathering tasks in support of audit and regulatory filing activities
• Research and respond to data inquiries
• Assist with basic reporting and system automation efforts
• Assist in the development of process improvements

Skills

Strong communication skills

Detail oriented

Documented processes

Team collaboration

Troubleshooting (Windows)

Problem resolution

Financial industry experience

SQL or scripting

Tools

Microsoft SQL

Job description

Bain Capital is seeking an Application Support Technician in Boston to assist in supporting a broad portfolio of applications across business units. The role involves triaging issues, coordinating with internal teams and vendors, and documenting incidents and procedures to improve resilience.

You will engage in data inquiries, basic reporting, and process improvements, with an emphasis on adherence to documented workflows and strong problem-solving in a Windows environment.