IT Support Co‑Op: Hands-On Microsoft 365 & IT Ops

Saab; Village of East Syracuse (NY); On-site; USD 25,000 - 29,000; Full time

Job summary

Saab, Inc. in New York is seeking a motivated IT Support Co-Op to assist with day-to-day technology operations and boost user productivity across the organization. The Summer 2027 term is full-time, running May through early August, with compensation in the listed hourly range.

The role focuses on supporting Microsoft 365, configuring and troubleshooting laptops/desktops, maintaining data integrity, and aiding IT projects. Ideal for students pursuing IT/CS degrees seeking hands-on experience.

Qualifications

• Currently enrolled in an Associate or Bachelor’s degree program in Information Technology, Computer Science, or a related field.
• General understanding of Windows-based systems and basic troubleshooting.
• Familiarity with Microsoft 365 applications.
• Strong written and verbal communication skills.
• Basic knowledge of networking fundamentals (TCP/IP, routing, and VPN).
• Strong organizational skills and ability to manage multiple tasks.
• Commitment to excellent customer service and follow-up.

Responsibilities

• Provide daily technical support for workplace information and communications systems, including Microsoft 365 applications.
• Assist with installing, configuring, and troubleshooting laptops, desktops, and workstations, including basic network and system issues.
• Help maintain data integrity and file system security, including managing permissions and access in Microsoft 365 under guidance.
• Communicate technical information clearly to both technical and non-technical users.
• Support research and provide recommendations for hardware and software solutions aligned with organizational needs.
• Assist with ongoing IT infrastructure and technology projects as assigned.
• Help deliver basic training and guidance to users on common applications and tools.

Skills

Windows basics

Microsoft 365

Communication skills

Networking fundamentals

Customer service

Multi-tasking

Education

IT/CS degree in progress

Tools

Microsoft 365 Suite

Active Directory exposure

Job description

Saab, Inc. in New York is seeking a motivated IT Support Co-Op to assist with day-to-day technology operations and boost user productivity across the organization. The Summer 2027 term is full-time, running May through early August, with compensation in the listed hourly range.

The role focuses on supporting Microsoft 365, configuring and troubleshooting laptops/desktops, maintaining data integrity, and aiding IT projects. Ideal for students pursuing IT/CS degrees seeking hands-on experience.