IT Service Management Co-op

Bain Capital; Boston (MA); On-site; USD 34,000 - 37,000; Full time

Job summary

Bain Capital is seeking a diligent IT Support Co-op in Boston to assist with phone support, desktop tools, and remote/mobile access. You will join a fast-paced environment, handling onboarding/offboarding tasks and contributing to project implementations under supervision.

Ideal candidates have a Computer Science background, strong communication skills, and the ability to adapt quickly to shifting demands while maintaining a professional tone in user communications.

Qualifications

• Computer Science or a related discipline.
• Strong interpersonal and communication skills.
• Ability to work effectively in a high-volume, fast-paced environment.

Responsibilities

• Phone Support, desktop productivity tools, application support, remote access & mobile computing.
• Assist in day-to-day administration of user accounts; onboarding and offboarding, email distribution lists, Outlook administration.
• Support in project implementations and ad-hoc duties as required.

Skills

Interpersonal skills

Communication skills

Teamwork

Adaptive mindset

Education

Bachelor's degree in Computer Science

Tools

Windows 10/11

Microsoft 365

ServiceNow

Zendesk

Active Directory

Microsoft Intune

PowerShell

Job description

BAIN CAPITAL OVERVIEW

With approximately $225 billion of assets under management, Bain Capital is one of the world’s leading private investment firms. We create lasting impact for our investors, teams, businesses, and the communities in which we live. Over four decades we have strategically grown our platform to focus on Private Equity, Growth & Venture, Capital Solutions, Credit & Capital Markets, and Real Assets. Today, our team includes 1,985+ employees in 23 offices on four continents. We partner differently to help people and companies embrace possibility and realize potential. Founded as a private partnership in 1984, we have fostered a culture of innovation, entrepreneurialism, and agility, empowering our people to define and own their career trajectories. Today, our partnership approach enables us to pursue strategic growth, build enduring relationships with a robust external network, and collaborate across our integrated platform to connect the deep and diverse expertise that unlocks breakthrough insights. Our people are the heart of our advantage. Colleagues at all levels have a seat at the table as they tackle business challenges with a principal investor mindset. By asking incisive questions, respectfully challenging one another, and remaining intellectually agile, we work together to achieve exceptional outcomes. For more information visit: Bain Capital

Will BE PROFICIENT IN THESE KEY RESPONSIBILITIES BY END OF CO-OP

Phone Support, desktop productivity tools, application support, remote access & mobile computing. Quickly identify desktop hardware, software, or operator problems and escalating for corrective action. Provides direct support in the day-to-day administration of user accounts; duties include onboarding and off boarding tasks, Distribution Lists, E-Fax accounts, and outlook administration. Assists in the management of project implementations. Be open to assume additional responsibilities as requested and perform ad-hoc duties as required.

QUALIFICATIONS

Computer Science or a related discipline. Strong interpersonal skills and must be able to work successfully on a team. Excellent communication skills (written, and verbal) Must be creative and flexible to respond quickly and positively to shifting demands and opportunities. Demonstrate ability to write professional business communications suitable for end user delivery is to the utmost importance. Must possess the ability to work in a high-volume, fast paced, dynamic environment with a positive "can do" attitude. Be open to assume additional responsibilities as requested and perform ad-hoc duties as required.

TECHNOLOGY EXPERIENCE

Candidates must be familiar in installing, using and troubleshooting Windows 10, Windows 11, Microsoft O365 Familiarity with any Incident Management software or ticketing system (ex. ServiceNow, IT Remedy, Zendesk, etc.) Knowledge in using and troubleshooting such mobile devices as Android/iPhone Experience with troubleshooting printers and peripheral devices a plus Experience with Active Directory a plus Experience with Microsoft Intune and Exchange a plus Knowledge of PowerShell or similar scripting languages a plus

Compensation

Expected Hourly Rate of Pay $25.00 – 27.00 Actual hourly rate of pay will be determined by a wide range of factors including but not limited to role, function, level, experience, qualifications and geographic location.

Bain Capital is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Founded in 1984, Bain Capital is one of the world’s leading private investment firms. We are committed to creating lasting impact for our investors, teams, businesses, and the communities in which we live. As a private partnership, we lead with conviction and a culture of collaboration, advantages that enable us to innovate investment approaches, unlock opportunities, and create exceptional outcomes. Our global platform invests across five focus areas: Private Equity, Growth & Venture, Capital Solutions, Credit, and Real Assets. In these focus areas, we bring deep sector expertise and wide-ranging capabilities. We have 24 offices on four continents, more than 2,000 employees, and approximately $225 billion in assets under management. To learn more, visit www.baincapital.com. Follow @BainCapital on LinkedIn and X (Twitter).

Transparency in Coverage – MRF Requirement All personal data will be processed in accordance with the Bain Capital EEA and UK Data Protection Notice. Click here for more information. For job applicants in the United States, Bain Capital participates in the E-Verify program and if hired will use E-Verify to confirm your work authorization. For more information on E-Verify, please refer to the E-Verify Participation and Right to Work Notices.