IT Operations Co-op: Frontline IT Support (On-site)

Audax Group; Boston (MA); On-site; USD 33,000 - 39,000; Part time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Parental leave

Job summary

Audax Group in Boston, MA seeks an IT Operations CO-OP to be the first point of contact for daily technical support. You will assist with identifying root causes, resolving issues, and monitoring requests in a collaborative IT environment.

The role emphasizes customer-focused service, asset deployment and workspace moves, with five days in the office. Start and end dates align with academic requirements.

Qualifications

• Currently enrolled in a BS/BA program.
• Ability to deliver business-quality written and verbal communications.
• Self-motivated with ability to multi-task and prioritize tasks.

Responsibilities

• Answer service requests, set expectations, follow up for satisfaction.
• Provide high-quality customer service per standards.
• Assist deployment, maintenance, and tracking of client technology assets.

Skills

Windows OS & macOS

Outlook

MS Office 365

Hardware deployment

Education

BS/BA program

Tools

None

Job description

Audax Group in Boston, MA seeks an IT Operations CO-OP to be the first point of contact for daily technical support. You will assist with identifying root causes, resolving issues, and monitoring requests in a collaborative IT environment.

The role emphasizes customer-focused service, asset deployment and workspace moves, with five days in the office. Start and end dates align with academic requirements.