IT Operations & Desktop Support Specialist

LE003 Coaction Specialty Management Company, Inc.; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

Coaction seeks an IT Help Desk Specialist in NYC to provide end-user desktop support, install and troubleshoot hardware and software, and maintain OS patches. You will collaborate with business units to resolve complex issues and enhance service delivery.

Requirements include at least 2 years in desktop support, strong customer service, knowledge of Windows OS, Office 365, Active Directory and basic networking. This is an on-site role in NYC with standard benefits.

Qualifications

• Minimum of 2 years of desktop support experience.
• Strong customer service skills.
• Knowledge of Microsoft OS and Microsoft 365.
• Experience with Active Directory and basic networking.
• Ability to lift 40 pounds.

Responsibilities

• Provide end-user IT support and resolve issues.
• Install, configure, and maintain desktops and software.
• Monitor SLAs and communicate progress to users.
• Document incidents and manage assets in the system.
• Assist remote users and improve support processes.

Skills

Desktop support

Customer service

Windows OS

Office 365

Active Directory

Networking basics

Communication skills

Project management

Confidentiality

Physical ability

Education

Bachelor’s degree / IT experience

Tools

Jira Service Management

ServiceNow

Azure AVD

AWS

Job description

Coaction seeks an IT Help Desk Specialist in NYC to provide end-user desktop support, install and troubleshoot hardware and software, and maintain OS patches. You will collaborate with business units to resolve complex issues and enhance service delivery.

Requirements include at least 2 years in desktop support, strong customer service, knowledge of Windows OS, Office 365, Active Directory and basic networking. This is an on-site role in NYC with standard benefits.