IT Support Specialist - Desktop & Networking Helpdesk

Coherent Corp.; San Francisco (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

Coherent Corp. is seeking an IT Support professional to install, maintain, and troubleshoot desktops, laptops, printers, and mobile devices across multiple locations. You will diagnose hardware, software, and network issues, resolve malware threats, and manage tickets within SLAs.

Requirements include 2–4 years in IT support, a related degree, and familiarity with Windows AD, DNS/DHCP, and M365. Travel and hybrid/onsite work may be involved, with strong communication and teamwork expected.

Qualifications

• Two to four years of IT support or related technical experience.
• Associate or bachelor's degree in information technology, CS, or related field preferred.
• Relevant IT certifications are a plus.

Responsibilities

• Install, configure, maintain, and deploy desktop and notebook computers, mobile devices, printers, and peripherals.
• Diagnose and resolve hardware, software, performance, Wi-Fi, and network issues.
• Perform basic break/fix maintenance onsite and remotely.
• Troubleshoot viruses, malware, spyware per company procedures.
• Support IT service management system with SLA adherence.
• Coordinate IT incidents across locations.
• Maintain asset inventory for IT equipment.
• Collaborate with IT teams to support onsite requests.
• Communicate professionally with users and show urgency and customer focus.
• Travel to other locations as required.

Skills

Customer service

Communication

Problem solving

Prioritization

Teamwork

Independent work

Education

Associate or Bachelor's in IT or CS

IT certifications a plus

Job description

Coherent Corp. is seeking an IT Support professional to install, maintain, and troubleshoot desktops, laptops, printers, and mobile devices across multiple locations. You will diagnose hardware, software, and network issues, resolve malware threats, and manage tickets within SLAs.

Requirements include 2–4 years in IT support, a related degree, and familiarity with Windows AD, DNS/DHCP, and M365. Travel and hybrid/onsite work may be involved, with strong communication and teamwork expected.