IT Service Desk Associate I

Weaver; Manhattan Beach, Northern (CA, KY); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life insurance

401(k) plan

Flexible STO

Sick leave 56 hours

Holidays 11

Recharge days 2

Job summary

Weaver is seeking an IT Technical Support I to join our in-house IT team in California. This entry-level service desk role supports employees with applications, software, hardware, network, and phone questions, logging incidents and requests, and escalating when needed.

The role covers tier 1 support, coordinating outages, assisting with patches and upgrades, maintaining inventory, and on-site/off-hours coverage on a rotating basis. Strong communication and customer service are essential.

Qualifications

• High School Diploma
• General knowledge of computer hardware
• Microsoft Office proficiency
• Willingness to learn IT processes and procedures
• Punctuality and dependability
• Professional appearance and excellent communication skills
• Strong customer service skills
• Ability to multi-task in a high-stress environment

Responsibilities

• Primary support contact for end-user technology-related issues
• Provide support and problem resolution for all issues/requests
• Escalate issues/requests to appropriate staff as necessary
• Diagnose and resolve software and hardware problems via telephone, remotely, or on-site
• Maintain Service Desk ticketing records and report activity
• Assist users with installation and maintenance of software applications
• Assist users with use of audio-visual equipment
• On-call for emergencies during evenings and weekends on a rotating basis
• Install, support, troubleshoot, and repair hardware and peripherals
• Assist with patches, version upgrades, and documentation for supported applications
• Maintain software and hardware inventory control
• Track hardware and software inventories

Skills

Customer service

Communication skills

Microsoft Office

Willingness to learn

Punctuality

Professional appearance

Multi-tasking

Education

High School Diploma

1 year in a company’s technology department

Tools

CompTIA Fundamentals Certified

Microsoft Office Specialist Certified (Outlook and Word)

Job description

Weaver is seeking an IT Technical Support I to join our in-house IT team in California. This entry-level service desk role supports employees with applications, software, hardware, network, and phone questions, logging incidents and requests, and escalating when needed.

The role covers tier 1 support, coordinating outages, assisting with patches and upgrades, maintaining inventory, and on-site/off-hours coverage on a rotating basis. Strong communication and customer service are essential.