IT Support Specialist I — Helpdesk & Cloud Enthusiast

Weaver Consultants Group; Fort Worth (TX); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Weaver Consultants Group in Fort Worth, TX is hiring an IT Support I to help improve the company’s core infrastructure and support users across a decentralized organization. The role focuses on technical assistance, device provisioning, and incident management.

The ideal candidate has 2+ years of IT experience and a technical degree or relevant certifications, with strong communication skills and the ability to travel as needed.

Qualifications

• Bachelor's degree in a technical field or IT certifications accepted.
• 2+ years of IT experience in a professional setting.
• Strong attention to detail and problem solving.
• Excellent written and verbal communication skills.
• Capable of working independently with minimal supervision.
• Able to juggle multiple tasks and priorities.
• Willingness to travel out of state as needed.

Responsibilities

• Provide technical assistance for hardware, software, printers, and copiers.
• Respond to inquiries via tickets, email, phone, or walk-up; document incidents.
• Configure and install desktops, laptops, printers, phones, and peripherals.
• Analyze, troubleshoot, and resolve incidents (software/hardware).
• Identify issues and escalate to appropriate teams as needed.
• Maintain organization of IT assets and documentation.
• Create end-user knowledge base articles and training materials.

Education

Bachelor's degree in technical field

IT Certifications

2+ years IT experience

Communication skills

Independent worker

Task prioritization

Travel ability

Tools

Office 365 Administration

Azure

Exchange Online

SharePoint

Active Directory

MDT

DHCP

TCP/IP

VPN

IPSEC

DNS

Job description

Weaver Consultants Group in Fort Worth, TX is hiring an IT Support I to help improve the company’s core infrastructure and support users across a decentralized organization. The role focuses on technical assistance, device provisioning, and incident management.

The ideal candidate has 2+ years of IT experience and a technical degree or relevant certifications, with strong communication skills and the ability to travel as needed.