IT Support I — Entry-Level Tech with Growth

Weaver; Los Angeles (CA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) plan

Flexible time off

Sick leave

Holidays

Recharge days

Job summary

Weaver seeks an entry-level IT Service Desk professional to join our internal IT team in California. You will provide tier-1 support for end-user hardware, software, network, and telephone issues, log incidents, and route requests to the right teams.

This role involves on-call rotation and in-office hours. The position requires strong customer service, a willingness to learn IT processes, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service and communication skills.
• Willingness to learn IT processes and procedures.

Responsibilities

• Primary end-user support for hardware, software, and network issues.
• Log and track incidents and requests in the Service Desk system.
• Escalate complex issues to appropriate teams as needed.
• Assist with patches, upgrades, and asset inventory.
• On-call duties for emergencies during evenings and weekends on rotation.

Skills

Customer service

Communication skills

Multi-tasking

Punctuality

Education

High School Diploma

Tools

Microsoft Office

Job description

Weaver seeks an entry-level IT Service Desk professional to join our internal IT team in California. You will provide tier-1 support for end-user hardware, software, network, and telephone issues, log incidents, and route requests to the right teams.

This role involves on-call rotation and in-office hours. The position requires strong customer service, a willingness to learn IT processes, and the ability to multi-task in a fast-paced environment.