Service Desk Pro: IT Support & Troubleshooting

AMERICAN SYSTEMS; Weaverville (NC); On-site; USD 24,452 - 43,050; Full time

Benefits offered by this job

Comprehensive benefits program

Healthcare benefits

Paid leave

Retirement plans

Education assistance

Job summary

A technology services company in Weaverville is seeking a Service Desk Agent I to provide Tier I and II tech support through phone and email. Responsibilities include resolving network issues, creating service tickets, and assisting customers with their needs. Candidates should possess excellent troubleshooting skills, a strong customer service orientation, and a degree or relevant experience in IT. The role offers a salary range of $17.75/hr to $31.25/hr, with flexible shift availability.

Qualifications

• Candidates must be U.S. Citizens or have legal status in the U.S.
• Must pass federal background investigation.
• One or more years of information technology experience.

Responsibilities

• Analysis and resolution of network problems.
• Creating service desk tickets.
• Providing technical support via phone or email.

Skills

Excellent troubleshooting skills

Exceptional customer service

Technical experience with network hardware

Proficiency in Word, Excel, Outlook

Experience in application support

Education

Associate degree in information technology or related field

Job description

A technology services company in Weaverville is seeking a Service Desk Agent I to provide Tier I and II tech support through phone and email. Responsibilities include resolving network issues, creating service tickets, and assisting customers with their needs. Candidates should possess excellent troubleshooting skills, a strong customer service orientation, and a degree or relevant experience in IT. The role offers a salary range of $17.75/hr to $31.25/hr, with flexible shift availability.